Last week Kmart Corp. agreed to institute a gift-card fee refund program as part of its settlement with the federal government, which charged the retail chain with engaging in deceptive practices in marketing and selling its gift cards. Kmart had imposed fees for non-use of the gift cards without adequately disclosing them to purchasers, according to the government.
The refund program would apply to all cards issued before May 1, 2004. To get a dormancy fee reimbursement, you must provide the gift card number on which the fee was assessed, as well as your mailing address and phone number. Kmart will provide information about the refund program on its Web site, including a toll-free number, e-mail address and mailing address, any of which consumers can use to claim their refund.
If you have any questions or concerns about the refund program, you can contact the FTC’s consumer hotline at 202-326-3569.
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